Automation for Jira vs Service Desk Automation
We get asked quite often why we offer Automation for Jira when Jira Service Desk comes with automation as a bundled feature. While "free" is great, it doesn't help when you have complex business requirements or are trying to streamline processes in a Business or Software project. We believe our App offers significant advantages over Service Desk that will help ALL teams automate their processes and enable you to capture even more business requirements.
Smart values - Smart values allow you to substitute in any value from any object that the rule has access to. E.g. The status of the parent issue, the email address of the person that just edited the issue, or the before and after values of an issue edit. We allow these in most fields and this allows you to do things like:
- Synchronize field values between issues
- Perform math functions - Days per week * Hours per day
- Perform date manipulations - Set due date to 4 business days from now
- Only run rule if a field matches a regex
This is only a small taste of what you can do with Smart Values.
More components - With almost 50 components to choose from you capture many more processes than with the 19 components shipped with Service Desk.
Jira Software support - You can listen for changes to Sprints and versions and also update Software fields on issues. This allows you to automate a lot of your release processes.
Working with related issues - You aren't just restricted to just acting on the current issue, you can also branch out and act on any related issue. E.g. For all sub-tasks set their priority to the same as the parent issue, comment on all linked issues, or transition the Epic of this story
We take great pride in the UI that we have come up with. We believe it be one of the slickest on the market. Here is a comparison of Automation for Jira vs Service Desk for a simple rule to edit the priority and add a comment:
Automation for Jira
Detailed Feature Comparison
For more details on these components please see the list of all available rule components.
|Automation for Jira||Jira Service Desk Automation|
|Supported||✅||✅ By Atlassian|
|Cloud & Server||✅||✅|
|Active development||268 issues closed in 2017||39 issues closed in 2017|
|Project types supported||All||Service Desk projects|
|Jira Software support||✅||❌|
|Project Admins can create rules||✅||✅|
|Permissions for who can create rules||✅||❌|
|Service limits to protect Jira||✅||❌|
|Customisable Rule Actor||✅ Per rule in Server||✅ Per project|
|Run rule as user who triggered event||❌||✅|
|Execute rules on related issues||✅||❌|
|Copy values between issues and fields||✅||❌|
|Math functions / calculated fields||✅||❌|
|Comprehensive smart value substitutions||✅||❌ 9 variables in emails|
|Audit logs||✅ Rule/Project/Global||✅ Rule|
|Integrations out of the box||Stride, Slack, HipChat, Twilio, Webhooks||Webhooks|
|Integrations in marketplace||✅ In Server||✅|
|Write your own integrations||✅ In Server||✅|